Politique de confidentialité

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website. By accessing our site, you agree to the practices described below.

Information We Collect

We collect the following types of information:

  • Personal Information: name, email address, shipping address, billing address, phone number.
  • Order Information: items purchased, payment details (encrypted), transaction data.
  • Technical Information: IP address, browser type, device information, cookies, pages visited.

How We Use Your Information

Your information is used to:

  • Process and fulfill your orders;
  • Communicate with you regarding your order or customer support;
  • Detect and prevent fraud;
  • Improve website performance and user experience;
  • Provide personalized recommendations and marketing (only with your consent).

Payment Information

All payments are processed securely through third-party payment providers such as Klarna, Shopify Payments, PayPal, or others you may choose at checkout. We do not store or have access to your full credit card information.

Klarna Notice

If you choose Klarna as a payment method, Klarna may collect and process your personal data to assess your eligibility and manage payment installments. For more information, please review Klarna’s own Privacy Policy.

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content and ads. You can disable cookies in your browser settings.

Sharing Your Information

We only share your information with trusted third parties necessary to operate our store:

  • Shopify (website hosting and checkout system)
  • Payment processors (Klarna, PayPal, Shopify Payments)
  • Shipping carriers (to deliver your order)
  • Analytics providers (Google Analytics, Meta Pixel, etc.)

We do not sell or rent your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

EU & GDPR Rights

Customers located in the European Union have the right to:

  • Access their personal data;
  • Request corrections or deletion of their data;
  • Object to data processing;
  • Request a copy of their data (data portability).

California Privacy Rights (CCPA)

California residents may request disclosure of the personal data we collect and may request the deletion of their data.

Security

We implement technical and organizational measures to protect your data, including encryption, secure servers, and restricted access.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy, you can contact us at:
Contact@agentseducteur.com